Returns & Exchanges

At Jot, we stand behind the quality of our ultra-concentrated coffee and want you to love every cup. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee for all first-time orders.

Return Process

• 1.
  Check Eligibility

  Ensure your request is submitted within 30 days of delivery; please note that due to the perishable nature of our products, we cannot accept physical returns of opened bottles.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and a brief description of why the product didn't meet your expectations.

• 3.
  Review Process

  Our team will review your feedback within 2 business days to determine if you are eligible for a replacement or a full refund to your original payment method.

• 4.
  Resolution

  Once approved, your refund will be processed immediately, or a fresh bottle of Jot will be shipped to your door at no additional cost to you.